Customer Testimonials

Diane S. from TN

I am so impressed with the level of concern and kindness that your company shows when phoning in a question about a product. They are informative and go beyond answering questions. I am so impressed with the gentleman who forwarded me a high res image of a rug for me to get a better idea about the colors. I really love your company and have purchased a rug for my kitchen last month and tonight I bought one for my dining room.

Sharon O.

Christine H.

KJS

Blew

Tani W.

Sarah W.

Eileen R.

Parnilla C.

Susan P.

Carol F.

Priscilla C.

Steve A.

Dennis E.

Ann, J., North Carolina

Lynda

Jan B

Bella

Jonathan F., New York

Claudia P, South Dakota

Kathleen N.

Brad W.

Carol G

Martha S.

Robert S.

Clark R.

Marcia B

John B.

Martha C.

Carolyn M.

LeAnn

Elaine F.

Rosaleen D.

Cheryl C.

I ordered two rugs from you several months ago and while I'm sure you know how wonderful your rugs are, I had to let you know how pleased I still am with your products. You will definitely be my go-to website whenever I'm in the mood to buy a new rug - or whenever I need to refer someone! Thank you for your great service!!

CJ

Lori Z

Lisa Y.

Kathy B.

M/M Riley

Joan J., New York

Alan W.

Taylor M.

Kim F.

Brenda S.

Kay M.

Diane W.

Susanna S.

Dear Rug Studio. My rug arrived and it is really pretty. Thanks a lot. The customer service was great.

Marilyn B.

I ordered a rug and realized days later that it was (my mistake) the wrong one. I contacted your service representative and he was very helpful. I shipped the rug back and was refunded the full amount quickly. Thank you. In the meantime, I ordered the rug I wanted and it is perfect! It looks exactly as shown on your website. I am so pleased with it! Thank you again.

thank you. you were fast. the rug is exactly what I wanted. just thanks.

I have got to say that everyone at your company has been fabulous to work with...very polite, friendly and helpful to the maximum. Thank you.

Thanks. The selection and customer service at RugStudio is exceptional, and I will keep the site in mind the next time I am in the market for a rug (which is probably sooner than I'd like to think.) All the best.

OMG, I LOVE LOVE LOVE my new rug!!! Gorgeous colors, thick and luscious underfoot, looks even better than it did on your website, and it arrived almost IMMEDIATELY! I am SO happy with your website and your customer service. Also the fact that I can search your rugs by color and then price is a MAJOR plus. And your selection is unparalleled!

Thank you. This was a sample to determine whether the colors would work where we need a rug, and these didn't. We'll try again in the future. In the meantime we appreciate the great service from Rug Studio.

Yes, I did call at one point to cancel my order and that was before the rug has shipped. But a day later I've changed my mind and resumed my shipping. And I'm glad I did. The rug has arrived and it's perfect! I'm very happy with my purchase and will keep your company in mind for future rug purchases.

Thanks for...The great customer service, The great communication from you, The great price (original price, discount coupon, shipping included, no sales tax),Exactly the same item in the upscale furniture stores,We couldn't be happier ordering from RugStudio was a great decision, we wouldn't hesitate to do it again, and would certainly recommend you to our family and friends! Again Thanks !!! Just wanted to say I received my rug and it is fabulous! thank you

My rug arrived today...it is awesome a perfect match to the one we bought at lazy boy in North Carolina. Thank you for the quick survey and ease for ordering.

Oh my! I just returned from out of town to find that the rug had arrived & my husband had put it down in our den. It looks great! I love it. Thank you so much for your assistance. I will recommend RugStudio to my friends.

I’ve got to say how pleased I am with the service I received from Rug Studio. Id been eyeing my rug from another retailer for years and when finally ready to purchase I researched a better price and found Rug Studio. The order was placed in a timely matter and shipped even faster. Krystan D. in customer service, was prompt and professional with my email inquiries. We love our new rug and will definitely recommend and return!

I will certainly consider Rug Studio for my future rug needs, your customer service is nothing short of commendable.

It has been wonderful dealing with you and RugStudio. I have also ordered another rug and I am looking forward to them both now! Have a wonderful holiday also!

Thank you so much for helping me select the rug to match one we have already purchased from the same manufacturer. I appreciate your helpfulness in getting the correct end treatment. I also appreciate the information about the discount code availability to use when ordering. With all of your help, I assure you you have won a loyal customer. Anticipate my order for the Isparta Paisley 863 Dark Beige runner yet today.

I got the rug and it’s beautiful! Thank you so much for your help and great service.

We received our beautiful rug and just thrilled with it as well as the ease of ordering and receipt. I'm now ordering a second rug knowing the quality and customer service is the highest quality!! Thanks for making these purchases the BEST!! I will be recommending your company to all my friends and relatives!!

I am very pleased with the rug that I purchased from RugStudio. The price was great and the delivery was prompt...my lovely rug even arrived sooner than I expected. I would highly recommend RugStudio to my family and friends.

We just received our Trans-Ocean Seville Zebra rug and wanted to say 'Thank You'!It's EXACTLY what we have been searching for. This is our first experience with RugStudio and it was exceptional!!Thanks for running such an efficient operation. Now we know where to shop for rugs and we'll make sure to pass along to our friends.

Today I received my rug. It is beautiful, very well constructed, and lying in place on my living room floor. Thanks for the prompt service and careful attention to my order. I am indeed a happy customer!

This is the second area rug that I have purchased from Rugstudio. The quality, colors, prices and sizes are exactly what I expected them to be based upon the pictures that I saw. The colors were even the same as shown! I searched thousands of rug sites and the prices and styles were "top drawer" at Rugstudio.I am so pleased with Rugstudio that I will buy every rug I need from them.

We now have two of your Destin Aubusson Ivory/Green rugs, the 5 x 8 and the 8.6 x 11.6 in our living and dining area.............they are just beautiful and what an amazing bargain. The young women who assisted me in both buying transactions were so helpful and knowledgeable. Thanks for being there.

I know I was a pain during my rug purchasing frenzy. However, I just wanted to tell you how much I appreciate your help and the most excellent customer service you have provided to me. I order and received three rugs from you guys within a month and I love them all! I ordered the Andy Warhol red and black for my son's study, and the two rugs from the Safavieh collection for my dining and living rooms. They look phenomenal. You guys have such great service and prices, I don't need to go anywhere else for my rugs. You are the best.

Thank you so much for keeping up with my order, you Rebbecca and Ashley. All of you were very responsive during this process and please make sure your supervisors know this. I am so excited...I received the rugs today and they are beautiful so I am glad I waited all this time for them to get here. Thanks again and Happy Easter!

I just want to say thanks for the excellent service!! I ordered one rug, but it didn't work out for my room...so I returned it and ordered another which worked perfectly!!Easy ordering, easy returns, great customer service...now I need to find another reason to order more!Have a great day,

I am so impressed with this service, I was kept informed from the time I ordered my rug until it arrived. There was a question about my address and they called me right away. I ordered my rug Monday 16th and it arrived Thur 19th. It has been a pleasure doing business with these people and I am back to purchase more rugs. I ordered the Momeni comfort shag and it is beautiful, it is thick and plush and well made. Thank You for the wonder service.

We are very pleased with our new rug which you offered at a fantastic price in your "clearance" section. The free shipping was an added bonus that helped us decide to buy online instead of running around metro-Atlanta looking for a rug. The rug looks wonderful in our home and arrived promptly. We'll be sharing your site info with family and friends as well as looking to you for the next rug we need.

It is seldom that I am so pleased with the service that I receive from a company, but yours was so great that I just had to let you know. You have a very satisfied customer and I will be telling friends and family what a great experience we had with your company. Thanks a bunch for the awesome customer service!

I ordered a rug from your company about a month or so ago now. I purchased the rug for my baby's nursery. I was beyond pleased with the customer service, communication, shipment time and quality of the rug. I'd shopped around various stores before choosing to order from you and I am beyond pleased that I did. Thank you.

I am so happy with your company.I love my rug and I love your service! Thank you

I just wanted to say...thanks for your outstanding service. The replacement rugs came on Monday and they are beautiful! And I really appreciate the fact the color on line, looks like the color in person! I am passing along the word of your company to my friends! And the return/refund worked perfect! Thanks again.

The Tommy Bahama area rug I ordered from you arrived a couple weeks ago.We absolutely LOVE IT!

Just wanted you to know that I'm very pleased with my Generations Sphinx 112G1 rug that arrived today.It was back-ordered, but worth the wait. I wish that there was a review column here so that I could rate it five stars. By the way, Emily in your service department was a delight to work with. Thank you.

Thank you for the refund notice. I will definitely be shopping your store again in the near future...I've been extremely pleased with your customer service.

Good Morning. I just wanted to send you a quick email to let you know that I received my rugs yesterday & they are just perfect for my house.Everyone at work was impressed by them as well, because of course I had to open them up & show them before I took them home.I passed on the rugstudio website to all. Thank you so much for all your help!

I just received my rug, and it's gorgeous and so thick and soft! Thank you so much!I was a bit wary of ordering a rug via Internet, as photos can be deceiving, but I am absolutely delighted with my purchase, and your service was fantastic!

Thank you for the fast FREE shipping and the absolutely beautiful product.I really appreciate you. Feel free to use my comments!I'm just so thrilled with your company and the quality products you provide.My friends can't wait to come over to see this rug that I keep raving about.:-)I'll definitely give them your website, too.Thanks again. You turned out to be such a pleasant surprise!

I just wanted to say "thank you" for my order.I love my new hallway runner (with fringe).The rug is beautiful and the ordering process was entirely problem-free.I would definitely order from your company again.

I must tell you how impressed I am with your enterprise. Very professional, swift, and the dhurrie I received is perfect and of excellent quality. Sad to say, but you folks are a rarity today. Thank you so much for your excellent service and product.

We received both Capel rugs featuring the indigo blue design from a Chilean vase dating to the 1850's.These rugs beautifully tied together our new color scheme.They are of good quality, were well-packaged, arrived in a timely manner and will be treasured.Thank you for providing such efficient service.

Just wanted to take the time to thank you for keeping me updated about my order..the rug arrived yesterday and I am very pleased especially with your service ! Again thanks..will definitely be doing future business with you ! Thanks !

Thank you! It has arrived, new and the color works beautifully with our bedroom! Even our cats like it! :)

.My rug arrived and it exceeded my expectations! It arrived promptly and is just gorgeous. I didn't tell my husband what I spent and had him guess. He couldn't believe I found it in the clearance section and the fantastic price. The no tax and free shipping was a great help as well. I'm always skeptical when ordering on line but the 5 x 8 rug I ordered looks exactly like the picture and the description is exact as well. I just love it! Thanks so much!

Rugstudio, you are awesome! I bought a rug at a discount store and could not find any more. I needed two more in the same size and a runner and was told by a local dealer it was discontinued. I went to your website and found them! I ordered and they did not only arrive early, they were exactly what I wanted. Thank you for the great service and website. You will definitely be my rug source from now on! Thank you.

I just want you to know that I received my rug and love it! It arrived on time, and I appreciate the information you provided as the order was processed and shipped.

Dear Customer Service Dept. I do appreciate the great service received in all aspects of your operation! I ordered two rugs...one we LOVED and the other, not so much! The fact that you processed not only the order, but the return quickly is AWESOME! Thanks again!

.We are very pleased with our new rug which you offered at a fantastic price in your "clearance" section. The free shipping was an added bonus that helped us decide to buy online instead of running around metro-Atlanta looking for a rug. The rug looks wonderful in our home and arrived promptly. We'll be sharing your site info with family and friends as well as looking to you for the next rug we need.

I can't tell you how impressed I am with your service. We love both of the rugs which we have received and the second choice was definitely because of your recommendation. I really appreciated Rug Studio.

We want to let you know how pleased we are with our rug. Your pictures on the website are very accurate when it comes to colors and the rug is just what we were looking for. Thank you for your prompt responses and professional service. It was my pleasure to do business with your company!

I received the larger rug today and it looks wonderful with the furniture in my great room. I couldn't be happier.

Thanks to all of you. Your service and commitment to customer satisfaction is very much appreciated. Have a great holiday season.

I'm a totally satisfied, first-time buyer. Good quality rug, fair price and supernatural delivery. Accurate website picture and description of the rug (colors/pattern etc) and responsive and courteous customer service representative too. I would recommend RugStudio without reservation.

Thank you so much for your prompt refund of payment on the rug and pad that were returned! We are very happy with the other items we bought from you and are extremely pleased with the service. We will definitely use your company again and refer anyone we know in the market for a rug to you. Thank you again for your prompt and excellent service! In this day and age of Internet shopping it's a pleasure to find such a service-oriented company!

I just wanted to say how pleased I am with your site, service, and products. I am thrilled with the color and texture of the area rug I ordered. Your prices can't be beat either! I've already passed your name on to many friends. Many thanks.

Your customer service representative who took my order was friendly and efficient. Your selection is terrific and the colors true to the description and picture on your web site. I'll surely use your store again when I'm in the market for a rug.

Your customer service is superb. Thank you SO MUCH for all your help. I appreciate your service and your merchandise, and will recommend your website wholeheartedly.

The rugs arrived and they are even MORE fabulous than their pictures and descriptions! We are extremely pleased with your products, price, service & speedy shipping!

I received my rug only 3 days after I ordered it! It's gorgeous, it was the right price, you have excellent service and I will be back for more! Thank you so much.

The fact that you've been in business since 1930, free shipping, your clearly stated return policy and no restocking fees sold me on your store.

I just wanted to tell you how thrilled I was about the products & the service. We will be in touch!

Everyone I've dealt with at your company has been top notch! Just awesome! Thank you more than I can say. Seriously! I'm more than impressed. I wouldn't buy from anyone else...EVER! Thank you, thank you, thank you.

We were quite satisfied with your service and will certainly continue to look to you as a source of our rugs going forward.

Your customer service department went above and beyond while helping me find a very difficult size and shape rug, and facilitated my order with prompt answers to all of my questions. It was a pleasure doing business you.

I received my second rug yesterday and it looks fantastic in my motor home. Thank you so very much for the excellent service and kind help.

Thank you for your promptness and the quality of the rugs. It has been a pleasure dealing with you.

This is the first time I have bought something over the internet. The service was great.

I was very pleased with the quickness in which my order was delivered, the quality and pricing of your products.I will be shopping with you again soon.

It was a pleasure working with RugStudio, and I will definitely recommend you to others.Looking forward to the next rug I need to order!

I am really impressed with you all!!The selection is extensive and the customer service is amazing; courteous, helpful, responsive, and assertive.We'll certainly continue to turn to you when we need rugs, and to recommend you to our friends and family!

We couldn't be happier.I will tell my friends about RugStudio.What a rare thing today to find a business that actually cares about customer service!

Your service is excellent and I absolutely ADORE the rug I received. It is even more than I expected. I am a super-pleased customer.

You are the BEST!! Thank you for your superior customer service.

This is the second set of braided rugs that I have ordered from you and I was very happy with the first order and your service.

You guys rock! I will definitely recommend your store to my friends. Many thanks for making this return a seamless process.

As we speak I have already highly recommended your company to 2 different furniture stores that close friends of mine own through linking your site with the particulars of your superior company. You guys are great!!! I will be highly recommending RugStudio to everyone!!

I would like to thank you for your professionalism and the timely manner through which you conduct our business...I love my rugs since now I have 2 of your rugs...the prices are very reasonable and the shipment is hassle free. Thank you, and I will be doing more business with you in the near future! Thanks again!

The rugs arrived yesterday in good order and in good shape, and I like them very much. I suspect I will be returning to your website to find a rug for my bedroom! I am happy to give support to a company who delivers what is promised and in such a kind and courteous fashion.

Just a note of thanks. The rug was delivered as promised and the value is great! Thanks.

Thanks so much for your excellent customer service. I just emailed my brother in Washington State and told him to buy a rug from you. The rug is beautifully soft. I really didn't expect such nice quality for that price. So I ordered the other one, too! Thanks again!

Just wanted to let you know how pleased I am with my new rug. The price was right, it arrived quickly and it is just beautiful. I am an interior decorator and will recommend you to my customers.

I received my rug today! Thank you sooo much for your prompt delivery! I was very pleased with the person who took my order.

I will certainly do business with your company again. You are an asset.

I called to learn more information about the rug I purchased over the internet. I am very impressed with the professional manner of your customer service. The person I spoke with was knowledgeable and friendly. It is a pleasure to do business with your company. I will be ordering more rugs, and tell all my friends about RugStudio.